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MUST READ::CFTC Sues 14 Forex Companies FXOPEN,Investech and the rest
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Mar 07, 2011 at 14:30
Hi yoshi54,Sorry we noticed your comment just now. You can freely withdraw any of your funds. As you imagine with what's been going on we have to do some changes on our side which prevented your access for a short period. I'm glad to see that everything worked out fine.Good luck in your trading,Ben and the FXOpen team
FxOpen Contest
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Mar 03, 2011 at 10:06
Hi nigege20,Let's start all over. I'm Ben Gates of FXOpen. I' sorry to hear you feel unsatisfied with the platform. Please PM me your account number and/or order numbers so we could thoroughly investigate and see what happened. Regards,Ben
FxOpen Contest
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Mar 03, 2011 at 09:08
Hi nigege20,It is very unfortunate that you chose this path and refuse to cooperate by sending your account number and/or order numbers in question. Out of 1350+ users we had about couple of dozen complaints most of which were related to users not being familiar with how to make all currency pairs available or how partial execution on ECN works. 3 complaints were found to be justified and the users are now in process of being compensated.Judging by the description of the event you may have stumbled upon partial execution or near margin call. If you were to cooperate we could thoroughly investi...
FxOpen Contest
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Mar 02, 2011 at 16:29
we'll do our best ;)
FxOpen Contest
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Mar 02, 2011 at 15:28
No restrictions. All you'll need to do is open a new live account, verify it (ID+utility bill) to satisfy our Anti Money Laundering compliance, then we deposit the funds into it and you can do whatever you want with it.Good luck!Ben
Fxopen & AlertPay
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Mar 02, 2011 at 13:57
Hi fantasykid,We've disabled AlertPay withdraw/deposit for now due to technical issues. You can however withdraw your funds through Moneybookers if you deposited with AlertPay or alternatively deposit with MB and withdraw with MB.Hope this helps, if not PM me or leave a comment here.Best of luck in your trading!Ben
FxOpen Contest
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Mar 02, 2011 at 13:26
Great! Best of luck in your trading!
FxOpen Contest
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Mar 02, 2011 at 10:46
Hi jgnorton,I believe you still can but please contact myfxbook for this.Regards,Ben
FxOpen Contest
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Mar 02, 2011 at 10:44
Hi nigege20,Why be so negative? Nothing is fake here, it's a demo contest with real prize money. The money in and out is how our ECN reconciliation works and it is throughly explained here: http://www.fxopen.com/ECNForexTrading.aspx. Without knowing your account/order numbers I can guess that you were close to a margin call and the system added more margin this way.What other MT platform do you refer to? If it was identical to any other platform that would be a problem because this is ECN streaming prices. Prices are only identical for market making brokers.If you have any more issues feel...
FxOpen Contest
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Mar 02, 2011 at 10:40
Hi vicious,Apologies for the delay. Please PM your account number and/or order numbers along with the description of what's wrong and we'll throughly check this.Regards,Ben
FxOpen Contest
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Mar 01, 2011 at 17:53
leverage is 1:500, for other questions please go here: http://www.fxopen.com/TradingTerms.aspx (ECN type).
FxOpen Contest
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Mar 01, 2011 at 16:05
Hi jyriand,Please get in touch with our support at http://www.fxopen.com/ContactUs.aspxLet me know if you require further assistance.Regards,Ben
FxOpen Contest
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Mar 01, 2011 at 16:03
😁
FxOpen Contest
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Mar 01, 2011 at 15:52
Hi Dan,We've checked this and HTTP Error doesn't seem to be our system error. In fact we don't work with this protocol at all. It's probably some firewall setting or alike. What I suggest you do is contact our support by email or live chat and they can try and walk you through a solution.Regards,Ben
FxOpen Contest
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Mar 01, 2011 at 15:49
Hi okwh,We've checked. When you introduce a large limit order within the spread and someone would like to buy a certain amount from you the platform is closing your order and is opening it again minus the amount the other trader bought from you. The platform didn't trade FOR you. If you notice it's the same trade as you made, minus 0.4 lot and 0.2 lot that someone purchased from you until someone came and purchased the remaining 49.4 lots amount.However, when reopening your trade for some reason your take profit wasn't replicated which most probably made you manually close out ...
FxOpen Contest
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Mar 01, 2011 at 14:46
Hi okwh,We are checking this, will let you know soon.Regards,Ben
FxOpen Contest
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Mar 01, 2011 at 14:45
Hi Ryan,Let us check this out, what's your account number? (You can PM it to me if you like).Regards,Ben
FXOpen Contest November 2010
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Nov 16, 2010 at 08:50
Glad to hear that. Let me know if there's anything else you need.Ben
FXOpen Contest November 2010
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Nov 15, 2010 at 07:27
Hi Graeme,Apologies for the delay - I've noticed this message just now. I believe this is something myfxbook should take care of as we do not link demo accounts ourselves. I've contacted myfxbook with this problem and will let you know what comes out shortly.Ben
moutaz
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Nov 15, 2010 at 07:25
Hi Falk,I'm glad to hear that. As I previously stated we are working to increase the number of demo servers so that trading on demo would be as easy as on live accounts.Ben
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