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bengates
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moutaz
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交易系統
中
Nov 15, 2010 at 07:24
Hi emanov,Thanks for letting us know.Ben
moutaz
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交易系統
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Nov 12, 2010 at 21:04
moutaz, thank you for your comment.Actually you are the one who made it personal branding us scammers just because of a technological glitch. When your Sony flatscreen TV has a glitch and then Sony goes and fixes it - do you go to forums and call Sony scammers or do you thank them for their customer service?With us it seems that you took the former approach rather than the latter. There's a huge difference between saying that certain broker's technology is incompatible for your requirements or trading style or that from time to time it, just like with any other broker, glitches and imm...
moutaz
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交易系統
中
Nov 12, 2010 at 20:30
Falk - are you?I refer to your own post here which seems to indicate you are trading with another broker. Furthermore you linked to some scandalous thread on another forum which brands as scammers yet now you say you are our customer.Falk (fpuschmann) Nov 02 at 16:50Dear bengates,I did so but was unable to obtain any results. My broker is regulated und does his job in a professional manner, at least up to now.
FXOpen Contest November 2010
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Nov 12, 2010 at 20:22
Hi emanov,I see you messaged me that everything is alright now. Anything else I can help with?KR,Ben
moutaz
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交易系統
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Nov 10, 2010 at 16:34
The customer may always be right but these two are not customers apparently and are your everyday paid trolls.
moutaz
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Nov 09, 2010 at 21:45
Nice customer service...</quote>Oh, and do you think that this person really needed customer service or did he just try to blacklist us? Those who require customer service turn to customer services representatives first and not forums. Only after they are not satisfied should they do that and this seems not be the case here.
moutaz
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交易系統
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Nov 09, 2010 at 21:43
Your comment is in place. However put yourself in our shoes where hundreds of paid trolls attack us on all forex forums non stop trying to harm our reputation.You want a proof? Scroll up in the discussion and see someone attacking us and then when confronted admitting he doesn't really have an account with us - so on what are his comments based? Personal experience or prejudice?The fact is that our technology, despite its flaws which we are ready to acknowledge, is far more superior to almost all other brokers and this is what drives their hatred and these trolling comments. None of our co...
moutaz
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Nov 09, 2010 at 21:34
Moutaz, as usual thanks for your questions and the positive approach. You of course forgot to mention that this account isn't participating in the contest.We just checked, indeed there was a problem with the execution. Being used to your cynical approach I'm sure you will immediately render my response as another scam and there is nothing I can say or do that will make you change your mind. However in case you really are interested in the truth here's what happened (and it's our fault): we have much less servers dealing with demo accounts then the live accounts, for obvious rea...
moutaz
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中
Nov 09, 2010 at 21:20
Hello positiveday (not very positive today though..),Do you have an account with us? If so what is the number and what are the orders that were delayed according to you?Don't tell me you are another troll with no account with us who just uses this thread to have a go at us?Cheers,Ben
moutaz
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交易系統
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Nov 08, 2010 at 19:07
I'll make sure you are the first to know if and when we do.
moutaz
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Nov 04, 2010 at 05:26
This is pathetic. "well there you go again blameing the customer" - well there you go again blaming the broker for your own losses."I wasn't churning, it was my brother" - It the first time I hear this excuse, really.And as for you repeated claims of fraud - a homeless guy would make more money in an hour beginning for change than what a broker would make by 'stealing' the tiny balance you had. How do you honestly expect anyone to believe that any broker would go after such an amount and risk its credibility? I can believe that a dirty broker can go after a few ...
FXOpen Contest November 2010
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中
Nov 03, 2010 at 16:36
Forex Adanova, you welcome. Thank you for your patience and once again apologies for the temporary inconvenience.
moutaz
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交易系統
中
Nov 03, 2010 at 16:36
Agreed. This is why we invested so much effort, time and money in our own ECN bridge and there are more surprises on the way ;)Having said that, if Oanda works for you, then we wish you best of luck trading with them humbly hoping that when considering additional broker you'll give our ECN a try on live accounts.
moutaz
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交易系統
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Nov 03, 2010 at 12:57
Yes, after we verified this we understood that this affected all demo accounts not just of this group as we initially thought. That's again us coming forward and acknowledging errors.Anyways, please all refer to this thread to see accounts that complained and were dealt with. Anyone with complaints and not on that list is welcomed to contact me. http://www.myfxbook.com/community/general/fxopen-contest-november-2010/63460,1
FXOpen Contest November 2010
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Nov 03, 2010 at 12:53
The following accounts were processed and errors corrected:311093311010318683311389314338If there are any further complaints, I'm at your service.Warm Regards,Ben
moutaz
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Nov 03, 2010 at 12:50
I have pulled all of your accounts statements and the result is quite interesting.You had 5 micro accounts and one standard.The bonus you are mentioning is $10 for being in the top 100. It was credited to you 30 times (including 5 times two bonuses) for your trading out of which 5 times the bonus was removed due to a double crediting error. Not to mention the $25 welcome bonus on each account which you received but surprisingly wasn't 'stolen'.In one of the accounts you were churning therefore $1.58 were deducted...All in all you had a tiny deposit in all of these 6 accounts combin...
moutaz
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交易系統
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Nov 03, 2010 at 12:50
pasted it again with a quote below
FXOpen Contest November 2010
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Nov 03, 2010 at 10:57
Yes.We have credited users for deals not closed on time and closed deals at the prices they asked at the time when there was a technical glitch with our liquidity provider.As I previously stated, all those traders who feel there was something wrong in the execution are welcomed to contact me with details.Warm Regards,Ben
FXOpen Contest November 2010
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中
Nov 03, 2010 at 10:38
Hi Steve,Can you please either leave here or mail me:1. your account number2. order(s) number3. description of the problemand we'll see what the problem was
FXOpen Contest November 2010
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中
Nov 03, 2010 at 10:13
Hello everybody and welcome to our contest!There are almost 500 participants in this contest trading on our MT4 ECN platform and competing for a total of $3500 in prizes.Granted the start was not perfect with some users experiencing technical difficulties (we take the responsibility here) while others took this opportunity to try and harm our reputation because they are paid to do so, plenty of users still managed to do what they do best - trade. Some users have already achieved incredible results as can be seen here: http://blog.myfxbook.com/2010/11/01/new-features-3/We wish all participants ...
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