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FxOpen Contest
på
Allmänt
Mar 15, 2011 at 17:37
Please, remember, that to close a SELL position, you must use the ASK price. In the MT4 terminal chart you see BID prices by default. At the moment you are referring to, the BID price reached your TP level, but the ASK price did not.You can see the ASK price for the pair you traded by opening a chart for the corresponding _ask symbol.The following day, the ASK price reached your TP and this trade was closed by TP.
FxOpen Contest
på
Allmänt
Mar 15, 2011 at 16:04
Hello, let us check what's happened in your account.
Contest - fxOctopus
på
Trading System
Mar 08, 2011 at 18:45
Hello. Connection should be restored already. Please, try to log in again.If you suffer a loss, please email your claim to
[email protected]
including your account contest number, ticket number of the position(s) in question and a suggestion of what you expect the outcome of the claim to be. A screenshot of your Meta Trader 4 terminal reflecting as much information about the affected trades as you can provide and MT4 client terminal log files to back up your claim will also be helpful.All cases will be given due attention and we will endeavor to offer a fair solution.
FxOpen Contest
på
Allmänt
Mar 07, 2011 at 14:48
Hello, we have checked your account settings from our side -- the account 365202 has 1:500 leverage, not 1:0. Could you be more specific, what makes you think it's 1:0? Do you see it displayed on your profile page?To be exact, 1:0 leverage is not even possible, maybe 1:1?If you see the 1:0 leverage displayed somewhere on your profile page - you should contact
[email protected]
and ask them to adjust it to 1:500.
FxOpen Contest
på
Allmänt
Mar 03, 2011 at 16:27
Hi www.LeadGatefx.net, what's your competition acc number?
Contest - moneygrows
på
Trading System
Mar 03, 2011 at 13:51
Try re-scanning servers (click th connection bars in the right bottom corner of your MT4)
Contest - moneygrows
på
Trading System
Mar 03, 2011 at 13:46
hi, do you see any error messages? What is the ticket of the trade?
Contest - ghi001
på
Trading System
Mar 03, 2011 at 11:41
Hi ghi001 , Check to which DC you are connected. You need to figure out the DC that provides best connection for your location. Click on the red/green connection bars in the right bottom corner of your MT4 and click "Rescan servers". Or try to connect to a different DC by putting a check mark next to it. if the connection on one of the DCs is unstable, you should "Rescan Servers" to re-connect to a different one, with stable connection at this moment.
Contest - l0l0l0l0l0l0l
på
Trading System
Mar 03, 2011 at 11:33
I can say with all confidence, that all contest demo accounts i a have seen were opened with 1:500 leverage. I guess you can easily verify what leverage you have if you calculate the margin requirements for the trades (you may use the formula price*volume/leverage=Margin) Regarding MyFXbook profiles with 1:1000--> do you know any of the account numbers? If yes, pls, PM to me. So that we check whether this is an issue of displaying the leverage on the profile page or their leverage is really 1:1000 ))
FxOpen Contest
på
Allmänt
Mar 03, 2011 at 11:19
We have thoroughly analyzed your case and and the results have been reported to our IT team in order to prevent this happening in the future. Thank you for bringing this case to our attention, your feed-back is important. Your account history and balance will be adjusted for compensate the losses resulting from tweaks in the partial closing mechanism and the incorrect stop out that followed. I PMed you with more details, please, check your account history and balance. We hope this compensation solution is a game-changer for you and you will remain in competition.
FxOpen Contest
på
Allmänt
Mar 03, 2011 at 11:03
Hello, we have thoroughly reviewed your case. Processing a close order request for 2 minutes is somewhat longer than the average. However, you should understand, that in ECN trading environment and in ECN live accounts this is not uncommon and execution time may be longer depending on the liquidity providers and the available liquidity. However, we are willing to adjust your balance according to the price that was reached when you first tried to close the order, And we hope this solution will encourage you to continue trading in this competiion! PMed you with the details
Contest - moneygrows
på
Trading System
Mar 03, 2011 at 10:53
Was it "trade context busy" by any chance?The error message “trade context is busy” is displayed when the client is trying to open/close/modify several orders at the same time. Any operation (opening/closing or modifying an order) is actually a request (command) sent to the trading server via the terminal Meta Trader 4. Meta Trader 4 is programmed in a way, that does not allow to send several requests (commands) at the same time. You have to wait before one request is executed, then make the next request. If you make the second command and the first command has not been ...
FxOpen Contest
på
Allmänt
Mar 03, 2011 at 10:13
Hello Kenton37.Trade Context busy error is not related to execution on FXOpen side. The error message “trade context is busy” is displayed when the client is trying to open/close/modify several orders at the same time. Any operation (opening/closing or modifying an order) is actually a request (command) sent to the trading server via the terminal Meta Trader 4. Meta Trader 4 is programmed in a way, that does not allow to send several requests (commands) at the same time. You have to wait before one request is executed, then make the next request. If you make the second command and...
Contest - moneygrows
på
Trading System
Mar 03, 2011 at 10:10
Hello, please, provide your contest account number and the ticket of the trade you can't close. What error do you see when you are unable to close?
FxOpen Contest
på
Allmänt
Mar 02, 2011 at 12:07
Let us check the message you sent to
[email protected]
. what e-mail address did you use to contact us? In order to check your request we are going to need:1) your account number2) The ticket of the trade3) MT4 printscreens, MT4 client terminal log files or any other info you can provide to back up the request.
UNTARA - FXOPEN Contest
på
Trading System
Mar 02, 2011 at 12:00
You tried typing ecndemo.fxopen.com:443 in the server section and it did not work? Are you sure you are using the correct password? Could you check the registration e-mail from myfxbook and try to copy the password from there?
UNTARA - FXOPEN Contest
på
Trading System
Mar 02, 2011 at 11:54
all contest accounts were opened with 1:500 leverage. You can easily verify this if you try to calculate margin for open trades using the formula, that Dontknow suggested above - price x lot / leverage = margin requirementDo you happen to know any of the account numbers that have 1:1000 displayed as leverage? If yes, please, PM to me, then we will be able to check if the leverage is really different or it's just an issue of displaying leverage on the profile page,
Contest - l0l0l0l0l0l0l
på
Trading System
Mar 02, 2011 at 11:42
You should check the tabs "Journal' and "Experts" under Terninal > Trade in MT4. are there any logs about EA errors. Like "invalid volume' or smth like this?If yes, please, PM your account number and tell me what logs say exactly.
UNTARA - FXOPEN Contest
på
Trading System
Mar 02, 2011 at 11:14
Please, PM your contest account number to me, we will check.
UNTARA - FXOPEN Contest
på
Trading System
Mar 02, 2011 at 11:14
Did you manage to solve your login problem with support? if no, try typing the server as ecndemo.fxopen.com:443If that does not work, please, PM your account number to me.
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